Privacy Policy

Introduction

This Privacy Policy ("Policy") describes the practices of vinpk ("we", "us", "our", "the Platform") with respect to the collection, use, storage, disclosure and protection of personal data provided by or collected from users ("you", "your", "User") who access or use the vinpk platform at https://vinpk.cam.

vinpk is an English-language online gaming information and entertainment platform designed for users in Pakistan and other permitted jurisdictions. We are committed to handling your personal data with care, transparency and respect for your privacy rights.

By accessing, registering on or using any part of the vinpk Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the Platform immediately.

Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to name, email address, date of birth, national identity number (CNIC), financial data and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transmission and deletion.
• "Data Controller" — vinpk, which determines the purposes and means of processing your Personal Data.
• "Data Processor" — a third party that processes Personal Data on behalf of vinpk under a data processing agreement.
• "Consent" — freely given, specific, informed and unambiguous agreement to the processing of your Personal Data for a stated purpose.
• "Cookies" — small text files placed on your device by the Platform to facilitate session management, analytics and personalisation.
• "KYC" — Know Your Customer procedures, including identity and address verification required by applicable regulatory obligations.
• "Third Party" — any entity other than vinpk and the User, including payment processors, analytics providers and regulatory authorities.

Data We Collect

vinpk collects Personal Data through several channels, including account registration, identity verification, platform usage and communications. The categories of data we collect include:

We do not collect special categories of sensitive data (such as biometric data, health data, religious beliefs or political opinions) unless explicitly required for a specific regulatory purpose and only with your express consent.

How We Use Your Data

vinpk processes your Personal Data only for the purposes for which it was collected or for compatible purposes disclosed at the time of collection. The primary purposes for which we use your data include:

• Account management — creating, maintaining and securing your account, including processing registrations and password resets.
• Identity verification (KYC) — confirming your identity, age and eligibility to use the Platform in compliance with applicable regulatory requirements.
• Transaction processing — facilitating deposits, withdrawals and bonus allocations. Payment method references (Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah) are used as contextual payment identifiers only.
• Anti-money laundering and fraud prevention — monitoring transaction patterns to detect and prevent financial crime, in compliance with applicable AML and CTF obligations.
• Responsible gambling compliance — implementing deposit limits, loss limits, session reminders and self-exclusion tools, and monitoring for indicators of problem gambling behaviour.
• Platform improvement — analysing aggregate usage data to improve website performance, game category availability and user experience.
• Customer support — responding to queries, complaints and support requests submitted via live chat or email.
• Legal compliance — meeting obligations imposed by the operator's license jurisdiction, including record-keeping and reporting requirements.
• Marketing communications — sending promotional offers and platform updates only where you have provided explicit consent. You may withdraw consent at any time.

Legal Basis for Processing

Where vinpk is subject to data protection legislation requiring a lawful basis for processing Personal Data, we rely on one or more of the following bases:

• Contractual necessity — processing required to perform our contract with you, including account management and transaction processing.
• Legal obligation — processing required to comply with applicable laws, including KYC, AML and regulatory reporting obligations.
• Legitimate interests — processing necessary for our legitimate interests, including fraud prevention, platform security and service improvement, provided these interests are not overridden by your rights.
• Consent — processing for purposes such as marketing communications, where you have given freely and explicitly provided consent and retain the right to withdraw it at any time without detriment.

Data Sharing & Disclosure

vinpk does not sell, rent or trade your Personal Data to third-party marketers. We may share your data with third parties only in the following limited circumstances:

• Payment processors and financial service providers — to facilitate deposits and withdrawals as directed by you. These providers are bound by contractual data protection obligations.
• Identity verification and KYC providers — third-party services used to verify identity documents, including CNIC verification for Pakistani users.
• IT infrastructure and hosting providers — cloud hosting and server management providers who process data on our behalf under data processing agreements.
• Analytics and security providers — services used to monitor Platform performance and detect fraudulent or abusive activity.
• Regulatory and law enforcement authorities — where disclosure is required by the operator's license conditions, a court order or applicable law.
• Professional advisers — lawyers, auditors and compliance consultants under strict confidentiality obligations.

International Data Transfers

The vinpk Platform is operated from outside Pakistan. When you provide Personal Data to vinpk, that data may be transferred to, stored and processed in countries outside Pakistan, including countries in the European Economic Area, the United Kingdom or other jurisdictions where the operator's infrastructure is hosted.

Where Personal Data is transferred to countries that may not provide the same level of data protection as Pakistan or your home jurisdiction, vinpk implements appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure your data remains adequately protected.

By using the vinpk Platform, you acknowledge and consent to the transfer of your Personal Data to jurisdictions outside Pakistan as described in this section.

Data Retention

vinpk retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention guidelines apply:

• Account data — retained for the lifetime of your active account and for a minimum of five years following account closure, to satisfy AML and regulatory record-keeping requirements.
• Transaction records — retained for a minimum of five years from the date of the transaction.
• KYC documentation — retained for the period required by the operator's license jurisdiction, typically a minimum of five years following the end of the customer relationship.
• Support communications — retained for up to three years from the date of last contact, unless a longer retention period is required for dispute resolution.
• Cookie and analytics data — retained for periods determined by the cookie type; session cookies are deleted when you close your browser; persistent cookies expire as specified in our cookie settings.

Following the expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be attributed to any individual.

Cookies & Tracking Technologies

vinpk uses cookies and similar tracking technologies on the Platform for the following purposes:

• Strictly necessary cookies — essential for the Platform to function correctly, including session management, login state and security tokens. These cannot be disabled without breaking core functionality.
• Functional cookies — used to remember your preferences such as language setting, currency display (PKR) and game category selections.
• Analytics cookies — used to collect aggregate, anonymised data about how Users interact with the Platform, including page views, session duration and navigation paths. This information is used solely to improve Platform performance.
• Security cookies — used to detect and prevent fraudulent access, including CSRF protection tokens and device fingerprinting for account security.

Your Rights

Depending on your jurisdiction and the applicable data protection framework, you may have some or all of the following rights in relation to your Personal Data held by vinpk:

To exercise any of the rights listed above, please contact the vinpk data team at [email protected]. Include "Data Rights Request" in the subject line along with your registered email address. We will respond within 30 calendar days of receipt, and may request identity verification before processing your request.

Please note that certain rights may be limited or overridden by legal obligations, including AML record-keeping requirements and the operator's regulatory obligations.

Minors

vinpk is strictly an adults-only platform. We do not knowingly collect Personal Data from individuals under the age of 18, or under the higher minimum age required by the operator's license jurisdiction. Age verification is a mandatory step in the account registration process.

If vinpk becomes aware that Personal Data has been collected from a minor without appropriate parental or guardian consent, that data will be deleted promptly and the associated account will be closed.

Security Measures

vinpk implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, alteration, disclosure or destruction:

• Encryption — data transmitted between your browser and the Platform is encrypted using TLS (Transport Layer Security). Passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Access controls — access to Personal Data within our systems is restricted on a need-to-know basis and protected by role-based permissions and multi-factor authentication for administrative access.
• Session management — automatic session timeouts and token validation protect against session hijacking.
• Monitoring — continuous monitoring for suspicious activity, including unusual login patterns, geographic anomalies and high-volume transaction spikes.
• Third-party assessments — data processors are assessed for their security practices before engagement and are required to maintain appropriate data protection standards.

Despite these measures, no internet transmission or electronic storage is 100% secure. vinpk cannot guarantee absolute security of data transmitted over the internet and users accept this residual risk by using the Platform. You should also take reasonable steps to protect your own account credentials — do not share your password with anyone.

Policy Amendments

vinpk reserves the right to update, modify or replace this Privacy Policy at any time. Where changes are material — for example, changes that affect the categories of data collected or the purposes for which it is used — we will provide reasonable advance notice via a prominent notice on the Platform or by email to your registered address.

Minor or clarificatory changes may take effect immediately upon publication. The "Last Updated" date at the top of this page indicates when the most recent revision took effect. We recommend reviewing this Policy periodically.

Your continued use of the vinpk Platform following the effective date of any amendment constitutes your acknowledgement and acceptance of the revised Policy. If you do not accept a revised Policy, you must cease using the Platform and may request account closure by contacting support.

Contact Us

For any privacy-related queries, data rights requests, cookie management questions or concerns about how vinpk processes your personal data, please contact our support team:

Where you believe your data protection rights have not been respected, you may also have the right to lodge a complaint with a supervisory authority in your jurisdiction. vinpk encourages you to contact us first so that we have the opportunity to address your concern directly.